We believe a good AI based support and chat bot has humans-in-the-loop when they are needed or requested. From the creation of the AI tools to the interactions and experiences of the users.

Human-in-the-Loop (HITL) is for building the artificial intelligence (AI) and machine learning (ML) tools

Human-in-the-loop (HITL) is a collaborative approach that combines human input with artificial intelligence (AI) and machine learning (ML) systems. HITL's goal is to make ML systems more accurate, reliable, and adaptable.

What Is Human In The Loop | Google Cloud

Human-in-the-Loop (HITL) for users of chat bots and other systems manned by robots

So the customers can easily reach an available human ASAP. Or get sent to the right human and the right time, smartly, when the AI can not help or understand or knows a human can better help.

What is HITL (Human-in-the-Loop) in Chatbots? | Ometrics

Human-in-the-loop can train an AI to do tasks that Machine Learning cannot do alone. E-commerce websites with poor chatbots route unanswered and emotive questions to human agents. Human-in-the-loop trained AI chatbots to improve user interactions and reduce support tickets, resolve customers’ sales obstacles which increase sales for the site, and reduce support tickets.

Human-in-the-Loop in AI: What is it and How Does it Work? | YourGPT

Human-in-the-Loop (HITL) in AI chatbot refers to the practice of adding the human involvement in the decision-making processes of chatbots. This framework enables human operators to participate actively in various stages of interaction, especially in scenarios that require higher cognitive skills or ethical considerations.

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